fbpx

Studio Policy

48-Hour Cancellation and Rescheduling Policy

Regardless of circumstances, The Vocal Academy operates a 48 Hour Cancellation Policy. Private lessons not cancelled or rescheduled at least 48 hours before start time will be charged full rate.

Our Cancellation Policy exists in order students can rearrange classes in good time should they need to attend pre arranged hospital appointments, pre appointed dental visits, holidays, etc. The do not exist for the purpose of deciding to attend other events or to cover for illness. To mitigate this each Confirmation & Reminder Email contains a Zoom link so that the class can at least be taken online in these circumstances.

The option to reschedule before the 48 hours commences is available to all except discounted Packages or Classes, in the Booking Confirmation Email.

It is the responsibility of the client to reschedule appointments and not the responsibility of the Studio or the Teacher. If for some reason the client is unable to manage this operation it is their responsibility to let the studio know in good time that the class needs to be Rescheduled.

If you are Registered via the website you can reschedule lessons by logging in.

If cancelled prior to 48 hours it is the studio policy to reschedule or credit that fee against the next lesson.

When making a Booking at The Vocal Academy you are booking the teacher for their time. Please respect our livelihoods.

Prepaid Lesson Fees

Bookings are considered made once payment is received.

Accepted payment methods: Paypal, Stripe, Bank Transfer or Cash. In the event of a late cancellation or rescheduling (less than 48 hours notice) or a no-show, the prepaid lesson fee will be forfeited.

The cost of a lesson at The Vocal Academy is at the rate outlined in our Book A Class section. 

School Term Packages

All School Term Packages are purchased with a discount already included. As such they do not adhere to the 48 hour Cancellation Policy. The terms of School Term Packages mean that classes must be taken during that same School Term at the time set out in the schedule for that student. The only addendum to this is if a class has been rescheduled by the teacher in which case the class can be rescheduled at another time by prior agreement with the teacher and subject to availability.

Due to time constraints and the discount applied, rescheduling or cancelling of lessons is not permitted. If a class cannot be taken at its original scheduled time it is forfeit unless by prior agreement with the teacher.

Refund Policy

Lesson fees paid in advance are always redeemable (before their expiry date) but not refundable or transferable.

If a prepaid lesson is “early” cancelled before the 48 hour cancellation deadline (not including School Term Package Classes), a lesson credit will be issued to the client that may be applied to a future booking, so long as it is used up before its expiry date (see below.)

Expiry Dates

All prepaid lesson fees have a date when they expire:

  • Lesson Series & Individual Lessons: 12 months from purchase
  • Gift certificates for a Lesson Amount: 1 year from purchase
    (Gift cards for a Euro amount have no expiry date)
  • School Term Packages must be used by the end of that School Term and will not be carried beyond.

Teacher Cancellation

If the teacher needs to cancel a lesson, a make-up lesson may be booked at a time that is available. If the student is unable to attend the lesson is forfeit.

Given the nature of our business it can occasionally happen that a teacher may need to cancel the lesson in order to attend an Educational Event, perform at a funeral, wedding, etc. Generally where it is known well in advance. Notice will be given or in some circumstances there will be no classes booked on that day.

Holiday Lessons Are Not Automatically Cancelled

Prior notice will be given when The Vocal Academy is closed due to a holiday or special event. Otherwise, please assume that lessons are scheduled as usual.

If you wish to move or cancel your lesson due to a holiday, please see the 48-Hour Cancellation or Rescheduling Policy.

Tardiness

If you arrive late, your lesson will still end at the scheduled time. This loss of time will not be made up at another time. If you arrive on time but the previous lesson runs late, you will be given your full allotted time. Please be on time, but try not to arrive any more than 5 minutes before your scheduled lesson to limit disruption of the previous lesson.

Turn-Around Time

All teaching time ends 3-5 minutes before the end of the session to allow for turn-around time between clients.

Mailing List

By signing up to this classes at The Vocal Academy, booking a class or joining our mail group you agree to subscribe to our mail shot. We only send out mail shots with important information related to the school although not every piece of news. For more up to date fluid news you should follow our Facebook Page. You can unsubscribe from this service at any time.

Phone: +353 (0)86 253 8193
50 Buckley's Lane, Main St. Leixlip, Co. Kildare